TFA Policy
Tanis Fiber Arts is a small family-run business. We work hard, and take a lot of pride in what we do.
Every skein is a labour of love. We dye all the yarn by hand in small batches of four to eight skeins at a time. We strive for perfection and consistency, but as with any hand made artisanal product, there are slight variations between skeins (even within the same batch). This is all part of the distinctive beauty of hand dyed yarn. Some skeins may have spots or speckles, this is what makes them truly one of a kind and are my favourite things, embrace the uniqueness!
If you are knitting a large project and want to ensure there will be no noticeable shifts in colour or tone between skeins, we recommend alternating between two skeins every couple of rows. Please try to purchase enough yarn to complete your project - though we do not have numbered dye lots, we always fill orders for multiple skeins with yarn from the same batch.
If you are not satisfied with your order for any reason please contact us. Unused yarn in its original condition may be returned for an exchange or refund within 30 days of receiving your order. Shipping costs to return merchandise is the responsibility of the buyer. Typically, we do not accept returns on yarn that has been wound into a ball and/or knit with, but if you run into a problem while working with our yarn, please don't hesitate to contact us and we will do our best to resolve any issues.
TFA Privacy Policy
All personal information (including e-mail addresses, shipping addresses and credit card details) required to place an order is kept strictly confidential and is used for billing and shipping purposes only, it will not be shared with any outside party. Tanisfiberarts.com is a secure encrypted website that encrypts your data for your peace of mind.
TFA Delivery Method and Shipping Policy
Sometimes we have what we need to fill an order in stock, other times we’ll have to dye to order, either way all orders will be mailed within 2 weeks of receiving them, barring any unforeseen road blocks like holidays, illness or life getting in the way!
Canadian orders are shipped with Canada Post and include a tracking number. A confirmation email with the tracking number will be sent to you when your shipping label has been created. Domestic orders are usually delivered within 1-5 business days of shipping.
US orders are shipped with USPS and include a tracking number. A confirmation email with the tracking number will be sent to you when your shipping label has been created. US orders are usually delivered within 2 weeks of shipping.
International orders are shipped using Asendia when possible and include a tracking number. A confirmation email with the tracking number will be sent to you when your shipping label has been created. For countries in the EU where Asendia is not an option, Canada Post Small Packet Air mail will be used and no tracking is provided. Delivery times for international orders vary widely and are impossible to predict! Anywhere from 2-8 weeks was typical in pre-Covid times. These days - your guess is as good as mine!
If you are concerned that your package may be lost please contact me and I will do whatever I can to help, however please keep in mind that I have no control over a package once it has been shipped and am not responsible for any lost or delayed packages.
TFA Images
All photographs and text that appear on the Tanis Fiber Arts website and blog are protected under copyright. We work very hard at shooting, editing and selecting our content, and ask that it not be used without permission.